I am loyal to Caffe Nero and visit their shops 4 or 5 times a week. But their service let me down many times at one of their London coffee shops. So I have now gone to another one in Fulham Road and they have been so good and attentive. It has changed my thoughts based on recent service. So I am now pleased and will likely use this coffee shop more than the other.
Now Caffe Nero just need to make this consistent!